- Is there an additional charge for room service?
- There is a special menu for Azulik guests. Tip is not included.
- Are there restaurants nearby?
- Yes, the Cabanas Copal restaurant is right next door, and the Zahra restaurant
is a five minute walk away.
- Are there mosquito nets on the beds?
- All of the beds have mosquito nets. Please be sure to carefully tuck
the net underneath the mattress for mosquito protection. If the net is not
tucked in well, mosquitos may fly or crawl under the netting.
- Is
Azulik clothing optional?
- Yes!
- What amenities does Azulik have?
- Azulik is intended to be a relaxing, romantic retreat for couples, and
the Azulik property consists of just the villas. Azulik shares all the amenities
of Cabanas Copal, next door, including: holistic
spa, temazcal (indigenous
sweat
lodge), dry floatation tank, tours & information services,
ayak and snorkel
rentals, and restaurant.
Room service from Copal may be requested for dining in your villa, or you can
request
in-room
spa services such as massage, reiki,
or mud wraps for no extra
cost.
- How do I order room service?
- Room service may be requested by placing the red flag outside your villa.
The Azulik concierge will pass by and take your order.
- How do I get to Azulik?
- Please see our directions online.
- When is check-in?
- Check-in is at 3:00 p.m. You are welcome to arrive earlier if you wish, butwe
cannot guarantee your villa will be ready before that time.
- When is checkout?
- 12:00 p.m.
- Are
children welcome?
- Sorry, Azulik is an adults-only resort. No exceptions.
- Can I bring my pets?
- Sorry, pets are not accepted at Azulik.
- Is there a safe available?
- Yes! There are two safes in the Azulik reception for storing documents and
larger items.
- How do I choose between Zahra, Copal,
and Azulik?
- Cabanas Copal is the first of the EcoTulum hotels, and it´s the
largest hotel on the largest property: 47 cabanas on 200 meters of beachfront.
It has a rustic, jungle feel, and the cabanas are all situated among palm trees
and thick vegetation. There is a mix of seaview and gardenview cabanas. Copal
is popular among couples and families seeking an adventure. The Copal restaurant,
Maya Spa, bikes, snorkel gear, kayaks and yoga classes are accessible no matter
which hotel you stay at.
Azulik was designed with couples in mind, 15 villas on 65
meters of beachfront. All villas are perched on a cliff or are beachfront.
Azulik is most popular with couples and honeymooners, as it is an adults-only
property. Although it has no restaurant, Zahra and Copal are within a 5 minute
walk and room service is available.
Zahra is a much smaller property than Cabanas Copal and Azulik.
The cabanas and rooms are grouped together near the restaurant, so everything
is conveniently close by. This also lends to a more social and family atmosphere.
While the property is filled with palm trees and lilies, there is not much
other vegetation, so the hotel has less of a jungle feel. Zahra has a boutique
hotel atmosphere and most of the rooms and cabanas face the garden courtyard.
The beach is close to all the rooms, and Zahra has 5 cabanas which sit right
on the beach.
- How many people can stay in one villa?
- The villas have one king size bed and one hanging queen lounge bed, for a maximum
of four guests per room. We ask that children be left at home, as Azulik is
an adults-only resort. Please also keep in mind the villa does have one bathtub
in the common area and that singles traveling together would have to vacate
the villa to offer privacy to the other while bathing.
- What is the weather like?
- May is usually the warmest month of the year. The rainy season usually kicks
in for June, July, and August making these months generally cooler. Check out weather.com for
year-round averages in the area, or consult The
Weather Network, which shows averages for Akumal, just a half
hour north of Tulum.
- Does Azulik have air conditioning?
- None of the EcoTulum Resorts have air conditioning, though Zahra does
have ceiling fans in all rooms.
- Where can I recharge batteries?
- In the reception of your hotel you can request to recharge batteries during
the hours of the generator.
- How can I contact reception?
- Reception is on MSN Messenger: azulik@hotmail.com. Please note that this email
is for Messenger contact only, and all reservations requests should be directed
to ecotulum@eco-res.com.
- How far away is the spa?
- Most Maya Spa services can be requested
for in-room service. However, if you would like to have them in our spa therapy
rooms, you have two options to choose from: the Copal beach
spa (near the seaview cabanas) or jungle spa (near the gardenview cabanas),
or the Zahra cliff spa (near the Tunich
cabanas). All spa facilities are within 2-3 minutes walking distance within Copal,
or maximum 5 minutes between hotels.
- How do I book a spa treatment online?
- Please click
here to book a spa treatment online for Maya Spa. Please note that not all
treatments may be booked online. If you are interested in booking a treatment
that is not available online, please email us
with your question, or call us locally once you are within Mexico at 984 871
2750. You can book in person at the spa desk at Cabanas
Copal. Please keep in mind that all therapists have changing schedules, so
if you are coming from another hotel and have a specific therapist request, please
give us a call beforehand so we can set up an appointment within that person´s
schedule.
- How many meters is the beach away from the villas? How long does it
take to walk there?
- That depends on the time of year and weather conditions, which affect
the sand on the beach. During some months, all villas have sandy beach
in front of them.
At
other
times
of
the year,
the
farthest
are
a
40
meter
walk from the sandy beaches.
- Are there mosquitos in Tulum?
- During the rainy season, July through December. there are some mosquitos. We
recommend buying mosquito repellent sprays and spirals to make your stay more
comfortable. Natural Mayatan repellent sprays and citronella candles are available
in our store.
- Does each villa have its own bathroom with a toilet and hot water?
- All villas have private bathrooms with hot water. The running water comes from
our well, and is brackish. Water pressure may not be as strong as you are used
to at home, and the water quality may vary from what you are used to. Please
note that the exterior bathtubs are intended to be used as lounge tubs filled
with warm water. Unfortunately due to jungle conditions, there is not enough
hot
water
available
to fill them up with hot water.
- Is there parking?
- Yes, at the main entrance.
- What credit cards are accepted at Azulik?
- At this time, we only accept Visa and MasterCard. While American Express
is accepted for online reservations, we do NOT accept it in Tulum. Thanks!
- Is what I read on TripAdvisor about poor service really true?
- If you look at the date that comments are posted, you will notice that all recent
comments are positive. We recently employed a full time concierge to address
the requests of guests. There is a flag on the outside
of each villa and if you are in need of assistance (as we do not have telephones
in the villas), you raise the flag and within the hour, our concierge will
tend to your wishes. Please remember, we are in a fairly rustic environment
and in some cases , we have had to initiate creative methods of providing modern
conveniences. We are always interested in improving customer service, and request
that all guests fill out their questionnaire upon check-out to help us refine
details in our guest service. See what´s been said about Azulik
and EcoTulum
Resorts in
the media, including
magazine articles and online reviews.